Frequently Asked Questions

The onsite team will conduct a thorough inspection before your move in day that included, but isn't limited to, checking all appliances and cleaning your apartment. On your day of move-in, you and the onsite team will conduct a thorough move in inspection where you will have the opportunity to make note of any potential damages.

We do! We have an on-site service team including a maintenance supervisor who leads the team, a maintenance technician, and a groundskeeper.

You have a few options when it comes to submitting a service request, but the best way is through the resident portal (www.rentcafe.com). However, you can always reach out to our leasing office via phone or email, and any member of our team can enter the request for you!

We do not offer 'lock-out' service, so in cases where you are unable to access you apartment after hours, you would need to contact a locksmith. We have keyless entry. Simply tap your phone to your door for access. If that doesn't work, you can generate a code for yourself. Contact leasing office for details.

Yes, parking is available on a first come first serve basis, unless you live in a home with a garage/driveway.

Two saltwater pools, 2 strenghth and core Centers, a Podcast/Content Creators Room, a rideshare pick up station, 16.5 mile natural trail, Pickleball court, grilling pavillion with gas grills, green lawn Luxer package system, & Retail Pavilion

Open year round, from 9am-10pm

Yes! We have two pet parks, and a pet spa for all of our furry friends.

All kitchen appliances are standard, including the dishwasher, microwave, oven/stove, and refrigerator. Washer/dryer is also provided.

No, we do not. Although there are options available - Contact Leasing Team

Applications are approved within 72 hours. Some are case by case.

You may pay online via the online portal where you can connect a debit card, credit card or a bank account. You may also pay via WIPS.

While it isn't required, we do recommend that each tenant purchase their own renter's insurance.

All apartments are already equipped with internet, so there is no need to get your own provider.

Yes, you may as long as certain criteria is met. You must provide a 60-day notice in writing and pay an early termination fee of two month's rent.

You don't need to set up your water/sewer account since you will pay that to us. Electricity must be set up my contacting GA Power. GAS must be set up by contacting The City of Sugar Hill.

The base rent doesn't include any utilities. We have an amenity package that equals $118.59 and includes internet, valet trash, pest control, renter's insurance and a utility billing fee. Water/Electricity/Gas are billed based on usage.

LEASE TRANSFER FEES AND ELIGIBILITY

If Resident requests and is approved to transfer to another apartment within the community during the current lease term, a $700.00 transfer fee will be charged.

If Resident requests and is approved to transfer to another apartment within the community at the expiration of the current lease term, a $400.00 transfer fee will be charged.

Transfer Eligibility: To be eligible for a transfer, Resident must be in good standing under the terms of the Lease. Resident may not have more than two (2) late rent payments during the current lease term and may not have had any NSF/returned payment during the current lease term.

Security Deposit: The security deposit associated with Resident's current apartment does not transfer to the new apartment. Resident will be required to pay a new security deposit for the new apartment in accordance with the applicable lease terms and community requirements. The security deposit from the current apartment will be processed in accordance with the Lease and applicable law after Resident vacates the current apartment.

Specials and Concessions: No current leasing specials, concessions, discounts, or promotional offers will apply to an approved transfer. Transfer fees and all other charges associated with the transfer are the Resident's responsibility.

All transfers are subject to apartment availability, management approval, satisfaction of all transfer eligibility requirements, and execution of the applicable lease documents for the new apartment. Transfer fees are separate from any other charges that may be applicable under the Lease.

No

Sycamore Elementary, Lanier Middle, Lanier High - Gwinnett County Schools Rated 8/10

From Atlanta, take I-75/I-85N. Continue on I-85N to Buford. Take exit 4 to I-985 N. Continue onto Buford Dr/Nelson Brogdon Blvd. Turn right onto PIB. The destination will be on your left.